Cancellation & Refund Policy

Order Cancellation

• Dispatch: Orders can be canceled within 15 minutes of placing them by contacting our support team.
• After Dispatch: Orders cannot be canceled once out for delivery, but you may refuse the order at the doorstep.
• A cancellation fee may apply if the order is canceled after processing begins.

Cancellation by Pureo Fresh

Orders may be canceled by Pureo Fresh due to:

• Item unavailability
• Delivery partner issues
• Merchant fulfillment problems

In such cases, a full refund will be issued for prepaid orders.

Refund Policy

We offer refunds under the following conditions:

• You received incorrect or damaged items
• Your order was not delivered
• There was a verified issue with the quality of products

Refund Process

• Raise a request within 24 hours of delivery.
• Contact our support team with your Order ID and a brief description of the issue.
• Once verified, eligible refunds will be processed within 3 - 5 business days.

Non-Refundable Items

Due to the nature of our products, some items - especially highly perishable goods - may not be eligible for refunds unless they are proven to be damaged or spoiled at the time of delivery.

Policy Updates

This policy may be updated periodically. We recommend reviewing it before placing your order to stay informed about the latest terms.